Data Quality Audits, Cleansing & Profiling
Call Centre Consultancy
Thinking of setting up your own in house call centre or telemarketing department?
We offeer a full Call Centre consultancy to members and none members.
As each call centre is different this service remains bespoke. For a consultation email us today.
For more info email us today info@telemarketing-guild.co.uk
Call Centre Consultancy - to set up a consultation call 01952 458 050
Through our GuildCall services from technology to training, from telephones to staff an monitoring we cover the lot.
It can be a daunting task setting up your own call centre. At first it seams simple all you need is a few desks and a few phones and computers.
But what about the telephone system:
- How will you know how many calls you've received and how many have turned into sales?
- How many missed calls will there be?
- How do you monitor staff and their conversion rates?
- How many staff do you need? And how do you manage them?
- And what if there aren't enough incoming calls?
- Do you need a 0800, 087 OR 0845 number?
- What operating system should you work on?
- How will you take payment over the phone?
- Do I need an automated answering service?
- Do I need call waiting?
- Do I need call voice recording?
- What type of head set is best value for money?
And this is just the start. |
